Email we send you

Four kinds of email

Separate from replies to your own support requests, we send four kinds of email. They serve different purposes, and you control three of them.

• Security and service-critical notices - outages, security incidents, and anything that materially affects the availability or safety of your account. Sent for as long as your subscription is active. These cannot be turned off.
• Job completion and failure emails - a link when a long-running optimization completes or reaches a final failure after automatic retries. Off by default, and you can turn these on without affecting other email.
• Product and service announcements - feature launches, breaking changes, planned maintenance, and changes to pricing or terms. Sent to customers on a paid plan as part of providing the service. You can turn these off.
• Product news and offers - promotional email. Off by default. We only send it if you have explicitly opted in, and you can withdraw that at any time.

Changing your preferences

Open Settings from the account menu and go to the Data & Privacy tab. All three switches take effect immediately.

Unsubscribing from an email

Every job-result email, product announcement, and promotional email carries a preference link and supports your mail app’s built-in unsubscribe button. You do not need to sign in to use either. Each unsubscribe affects only that email category.

What we do not do

We do not sell, rent, or share your email address with third parties for their own marketing. See our Privacy Policy for the full detail, including the legal basis for each kind of email.